1. How do I personalize my product (Wallet, passport cover, etc.)?
Personalization is simple! On the product page, you will find options to:
- Enter the Name: Type the exact name or initials you want engraved.
- Select a Charm: Choose a metal charm (like an anchor, camera, or heart) from our list to be attached to your product.
- Choose Color: Select your preferred leather color.
- Note: Please double-check the spelling of the name before placing the order, as we cannot change it once the engraving process begins.
2. What material are Celedhub products made of?
Our products are crafted from high-quality vegan leather (faux leather). It is cruelty-free, durable, and has a premium finish that mimics the look and feel of genuine leather while being eco-friendly.
3. Can I return or exchange a personalized item?
Because each item is permanently engraved with your specific name and charm choice, we cannot accept returns or exchanges on personalized products unless the item arrives damaged or there is a manufacturing defect.
- If you receive a defective item, please contact our support team within 24 hours of delivery with photos of the product.
4. How long does delivery take?
We know you are excited to receive your gift!
- Processing Time: Your personalized item is usually ready for dispatch within 24 hours.
- Shipping Time: Standard delivery typically takes 3 to 5 business days depending on your location in India.
- You will receive a tracking link via email/SMS once your order is shipped.
5. Does the product come in gift packaging?
Yes! We understand that Celedhub products are often bought as gifts. Every order comes in a premium, brand-exclusive box with filler paper and a thank-you card, making it "gift-ready" straight out of the package. You do not need to buy extra gift wrapping.
6. Can I choose to have the product without a charm?
Absolutely. If you prefer a minimal look, simply select the "No Charm" option from the dropdown menu on the product page. Your product will be delivered with just your name engraved.
7. Is Cash on Delivery (COD) available?
(Note: Since customized items are unique to you, many brands restrict COD. If you offer it, use Option A. If you require prepayment for custom items to avoid rejection, use Option B. Option B is safer for personalization brands.)
- Option A (If you offer COD): Yes, we offer Cash on Delivery. However, we encourage prepaid orders for faster processing.
- Option B (Recommended for Custom Goods): For personalized items, we highly recommend prepaid payment methods (UPI, card, net banking). This ensures your custom order is processed immediately without confirmation delays.
8. Do you offer discounts for bulk or corporate orders?
(Yes, Celedhub is a popular choice for corporate gifting, wedding favors, and events! If you need to order in bulk (e.g., for employees or return gifts), please contact us directly via our "Contact Us" page or email for special pricing and bulk customization options.
9. How do I take care of my vegan leather product?
To keep your wallet or passport cover looking new:
- Wipe it gently with a damp cloth to clean any dirt.
- Avoid exposure to excessive heat or sharp objects that might scratch the surface.
- Do not use harsh chemicals or alcohol-based cleaners on the print or leather.
10. Can I see a preview of my name on the product before ordering?
Currently, we do not offer a live digital preview on the website. However, our skilled team places the name and charm in the standard, most aesthetic position (usually the bottom right or center, depending on the product design) to ensure it looks professional and premium.